Frequently Asked Questions (FAQ)

At Arkezon, we understand that sending your valuable cards for grading is a big decision. Whether you're new to card grading or a seasoned collector, this page is here to help.
Below you'll find clear answers to the most common questions about our services, shipping, payment options, and more.
If you can't find what you're looking for, feel free to contact us — we're always happy to assist.

Grading Process

1. How do I submit my cards for grading?

You can submit your cards by filling out our online submission form. Carefully package your cards and ship them to the address provided after submission. Click HERE

2. Which types of cards do you grade?

We currently grade Pokémon, Yu-Gi-Oh!, Disney, Panini, Topps, One Piece, Digimon, VeeFriends, MetaZoo, Akora, Dragon Ball, and Magic: The Gathering cards.

3. What card sizes do you accept?

We accept standard trading cards measuring 65mm (W) × 89.5mm (H).

4. How long does the grading process take?

Our services offer different turnaround times:

Silver: 7–10 business days
Gold: 5–7 business days
Platinum: 2–3 business days

5. What’s the difference between Silver, Gold, and Platinum services?

Silver: Basic certificate, no cleaning
Gold: Parameter certificate + cleaning service
Platinum: Parameter & photo certificate + cleaning service

6. Can I track the progress of my submission?

Tracking is not available during the grading process. However, once your cards are shipped back, you will receive a confirmation email including your tracking number.

7. How is the grade determined? What are the parameters?

Grades are based on centering, corners, edges, print quality and surface condition. Gold and Platinum services include a detailed certificate.

8. Are your grades recognized by major platforms?

Our grading is conducted with transparency and consistency. While we are an independent company, our standards aim to be competitive with major industry leaders.

Cleaning Service

9. What is included in the cleaning service?

Our cleaning process improves surface appearance by removing dust and minor debris without damaging the card.

10. Can cleaning improve my card’s grade?

It may improve the surface parameter, which can positively affect the final grade.

11. Is there a risk of damaging my cards during cleaning?

No. We guarantee the process is non-invasive and safe. However, scratches cannot be removed.

12. Can I opt out of the cleaning service?

Yes. Just let us know in the submission form or contact us directly.

Labels & Certificates

13. What types of labels are available?

We offer a variety of label designs. You can view all available options [here].

14. Are custom labels an option?

Yes. We offer the option to create your own custom label for £9.99. Please note that the design must not include any copyrighted elements.

15. Do all services include a certificate?

Yes. Every grading service comes with a certificate. The level of detail depends on the service tier.

16. What is the difference between a basic and a parameter certificate?

A basic certificate only shows the final grade. A parameter certificate includes individual scores for centering, corners, edges, print quality and surface.

Shipping & Packaging

17. How should I package my cards for submission?

Use protective sleeves and top loaders. Make sure the cards are secured to avoid movement during transit.
Please note: We do not provide a shipping label for sending your cards to us. This allows each customer to choose the most convenient and cost-effective shipping method from their local post office.

18. Do you offer return shipping tracking?

Yes. All return shipments include tracking. We return your graded cards along with the original top loaders you used in your submission.

19. What happens if my cards are lost or damaged during shipping?

We recommend insuring your shipment. At checkout, you can choose a Royal Mail service that includes insurance coverage up to £1,000.
Please note that the insurance covers the amount paid for the grading service, not the market value of the cards.
Arkezon is not liable for cards lost or damaged before they arrive.

Payments & Refunds

20. What payment methods do you accept?
We accept PayPal and other major payment providers listed at checkout.

21. How does the “Grade Now, Pay Later” option work?
Using PayPal, you can split your payment into 3 interest-free monthly installments.

22. Do you offer refunds if I’m not satisfied?
No. We do not offer refunds based on dissatisfaction with the grade .A refund may only be issued in the event of damage to the slab, and it will cover only the grading service cost — not the card’s market value. If the customer selected shipping insurance, they must contact Royal Mail directly to open a claim.

23. What is covered by your money-back guarantee?
We guarantee quality grading and secure service. If we fail to meet our service standards, you may be eligible for a refund.

Partnerships & Business

24. Can I become a partner or reseller with Arkezon?
Yes. We offer partnership programs for retailers and grading agents. Contact us to learn more.

25. Do you offer bulk grading discounts?
Yes. Discounts are available for large submissions. Please get in touch for a custom quote.

26. How can I contact you for a partnership proposal?
Email us at info@arkezon.com or use the contact form on our website.